Comox Valley Hyundai Clinches 2021 DealerRater Hyundai Dealer of the Year Award in British Columbia for Superior Customer Experience

Across British Columbia, Comox Valley Hyundai is Best-reviewed by Hyundai Shoppers

Courtenay, BC -- 2021-02-10 -- Comox Valley Hyundai is awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. (NYSE: CARS). Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing and overall experience in their reviews.  See the full list of winners for Canada.

"More than one million car shoppers wrote a review on DealerRater.com in 2020, recognizing those dealerships that strived for an outstanding customer experience, and Comox Valley Hyundai stood out among peers in British Columbia," said DealerRater General Manager Jamie Oldershaw. "In today's stay-at-home economy it is critical for dealerships to deliver customer experiences that meet shifting shopper expectations and Comox Valley Hyundai provided superior customer service in 2020." 

Top-Reviewed Dealers Prioritized Digital-First Services

Features such as online and video chat, at-home delivery and virtual walkarounds were significant drivers of positive reviews.

The Dealer of the Year Awards indicate the value car shoppers place on dealers' adaptability to pandemic realities. Dealers who implemented Covid-19 health and safety protocols, such as masks, social distancing, and sanitization, received more positive reviews at a rate of nearly 30 to 1.²

Strong Dealer Engagement and Review Response Rate Critical for Success

The digital engagement of employees at dealerships proved especially critical this past year as car shoppers conducted the bulk of their research and vehicle purchase online. A shared habit of recognized dealers is review response rate, with 80% of award-winning dealers responding to customers at double the average response rate.¹ Dealers that go above and beyond traditionally respond within 24 hours.

"At Comox Valley Hyundai, we believe the key to our success is our people, our automotive products, and simply the way that we satisfy our customers' needs in a professional and caring manner. Our mandate has always been to continue to grow, test new ways and ideas and reinvest back into our business so we can exceed our customer's expectations. With this philosophy in mind, we are proud to serve Courtenay, Comox and Campbell River in the beautiful Comox Valley on Vancouver Island, British Columbia. We look forward to serving you!"

DealerRater Dealer of the Year Award Methodology

The DealerRater Dealer of the Year Awards are presented annually to the top U.S. and Canadian car dealers with 25 or more reviews based on categories such as customer service, quality of work, friendliness, pricing and overall experience, key drivers of repeat and referral business. The scoring algorithm considers the dealership's average DealerRater star rating as well as the total number of reviews written about the dealership during the 2020 calendar year.

Visit DealerRater.com for a full list of winners, U.S. and Canada.

¹ DealerRater Internal Data, January 2021

² DealerRater Internal Data, October 2020

To learn more about DealerRater and this prestigious award, click HERE!

For more than 35 years, Comox Valley Hyundai has been a trusted and respected used car dealer on Vancouver Island. We are dedicated to ensuring that you go far in a used car or truck, and it starts with an exclusive inventory of quality, reliable used cars and trucks, and a financing service that can provide you with guaranteed approval, help you restore your credit, and get you the best rate possible for your needs and situation.

Along with our fine line of new Hyundai cars and used Hyundai vehicles, we market pre-owned import brands: Nissan, Toyota, Mazda, Honda, Kia, Subaru and Volkswagen. We also offer pre-owned (used) domestic brands: Ford, F-150 Trucks, Chrysler, Dodge Trucks, RAM Trucks, Chevrolet, GM, Chevy Trucks and GMC Trucks. We also market pre-owned luxury brands: BMW, Mercedes, Volvo, Infiniti, Acura, Lexus, Land Rovers and a host of others - you name it and we will find it - and can help you get into the car or truck you need, no matter your current credit situation, without hassle or delay. Let us help you!

While online, feel free to visit our virtual showroom of new Hyundai's, and book a test drive or request a price quote for the popular Elantra, Tucson, Santa Fe or any other exceptional model that interests you. Or, browse our updated inventories of certified used Hyundai's, low-priced pre-owned vehicles, used trucks and other vehicles in stock.